FAQ

FAQs

Have a question? We have an answer!

What shipping companies do you use and how much are shipping costs?

Currently, Change to Diapers uses UPS and charges a flat shipping rate of $9.99.

Do you ship internationally?

Not at this time. Change to Diapers only ships to the continental U.S. 48 states.

When will my order be shipped?

Once your card is charged your shipment date will be the day following the final processing of your order. All in stock items will ship anywhere within the 48 states usually within 1-3 business days.

Will I be able to track my packages?

Yes. You will be able to track your package by logging on to the UPS website and providing them your order number.

Are customers allowed to make changes?

Yes. Changes can be made on the My Account tab in the upper right hand corner of the website. Scroll to Subscriptions.

What is your policy on returns, exchanges and refunds?

We understand that things change and that from time to time you may have to make adjustments to your orders so here are our policies on Returns, Exchanges and Refunds: Returns for refund: No problem. We will accept returns and exchanges only if the item is new, unused and in the original condition that it was received in and in the original packaging with the invoice. In order to receive a refund, just email customer service before sending us your return in order to receive a return number. The return number must be included on the return postage label (or it may also be written clearly on a slip of paper included with your return). Once we receive your return in the manner specified above, we will promptly refund the card used to make your purchase. RETURN POSTAGE FEES ARE AT THE EXPENSE OF THE CUSTOMER. We also reserve the right to refuse returns on sale items. To receive a return label, contact UPS for the link to print the label.

Are customers allowed to make exchanges?

Each customer’s chosen yearly diaper subscription is based on the size of the diapers and the amount of wipes ordered which are based on each customer’s anticipated needs. However, the costs associated with each product subscription is subject to change based on the diaper sizes and amounts ordered. Just plan your diaper needs well in advance and the rest is easy. However, if you find it necessary to make an exchange, please follow the return guidelines above except that when contacting customer service please specify that you would like an exchange and you will be provided instructions.

What is your policy on order cancellations?

We begin shipping monthly orders as soon as possible and can do so oftentimes within a few hours of receiving them. Once an order ships however, it cannot be canceled but may be returned once you receive it. (Unfortunately, items refused on delivery cannot be refunded). Yearly subscriptions on the other hand can be canceled at any time. If you would like to cancel your subscription, simply go to the My Account tab in the upper right hand corner of the website.

What forms of payment do you accept?

We accept VISA, MASTERCARD, AMERICAN EXPRESS AND DISCOVER.

What happens if my item arrives defective?

If your item arrives defective, just send us an email explaining the defect. Any claims for defective merchandise must be made within 5 days of receiving the item. If we receive a claim within the 5 day period, we will generally replace the item or provide a refund after having received the item back (at our expense).

How will my card be charged?

If a subscription is chosen, the card on file will be charged the monthly subscription price based on the subscription package chosen. If a gift order is chosen, the card on file will only be charged a one time fee.

What if my card is declined?

If your card is declined, you can simply go to the My Account tab and put in the information for the new card.

Privacy and Web Security

At Changetodiapers.com your privacy is of the utmost importance to us. We will only use the personal information that we collect about you to: authenticate your information, process your credit card, complete your account transactions and to market sales promotions directly to you. We at Changetodiapers.com have also taken the necessary steps to secure your personal information by making sure that our website has SSL web security and added firewall protection.

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